SKILL SPARROW
PRIVACY POLICY
Website: https://skillsparrow.in Effective Date: [Insert Date] Last Updated: [Insert Date] Legal Operator: [Insert Actual Legal Name] Business Address: [Insert Actual Business Address] Privacy Contact: [Insert Official Support Email]
1. Introduction
Skill Sparrow ("we", "us", "our", or "the Platform") respects the privacy of its users and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit https://skillsparrow.in, create an account, purchase a course package, access educational materials, obtain a certificate, or contact our support team.
By using our services, you acknowledge that you have had an opportunity to read this Policy. Where applicable law requires consent for particular processing activities, we will obtain the necessary consent separately.
2. Information We Collect
Depending on how you use Skill Sparrow, we may collect the following information.
2.1 Account Information
- Name or display name.
- Email address.
- User account identifier.
- Authentication-related information provided by an authorised sign-in service.
- Account creation date and account status.
We use this information to create accounts, authenticate users, and provide access to the Platform.
2.2 Payment and Order Information
When you purchase a course or package, we may collect:
- Order ID and transaction reference.
- Purchased package and course details.
- Purchase date and time.
- Transaction amount and payment status.
- Refund or cancellation status.
- Relevant payment-provider references.
- Billing information where legally required.
Payments may be processed by third-party payment providers, including Cashfree or other providers made available at checkout.
We do not ask users to provide their UPI PIN, banking password, or OTP through ordinary support communications.
2.3 Course and Learning Information
We may maintain records relating to:
- Purchased courses and packages.
- Course access and entitlements.
- Lesson completion and progress.
- Assessment results, where applicable.
- Certificate eligibility and issuance.
- Course access timestamps.
This information helps us provide purchased courses, maintain learning records, verify certificate eligibility, and resolve technical issues.
2.4 Support and Communication Information
When you contact our support team, we may collect your email address, order reference, complaint details, relevant communications, and information needed to resolve your request.
Please do not submit passwords, OTPs, UPI PINs, or unnecessary sensitive information through support channels.
2.5 Technical Information
Depending on the website configuration, we may collect technical information such as IP address, browser type, device information, session identifiers, error logs, security events, and website usage information.
This information may be used to maintain website functionality, improve performance, diagnose errors, and protect against unauthorised access.
3. How We Use Your Information
We may use personal information to:
1. Create and manage user accounts. 2. Authenticate users and maintain account security. 3. Process and verify purchases. 4. Activate purchased courses and packages. 5. Maintain course progress and learning records. 6. Verify and issue eligible certificates. 7. Respond to technical issues and customer complaints. 8. Process eligible refund requests. 9. Detect fraudulent transactions and unauthorised access. 10. Maintain website performance and reliability. 11. Send essential purchase, security, and service notifications. 12. Maintain accounting, tax, and legally required records. 13. Comply with applicable laws and lawful directions. 14. Improve our services using appropriate feedback and analytics.
We will handle personal information in accordance with applicable law and the purposes disclosed in this Policy.
4. Payment Processing and Course Access
Skill Sparrow may use third-party payment providers to process transactions.
Relevant transaction information may be shared with the payment provider to process and verify your payment.
Once payment is successfully verified, the Platform may use the transaction reference, order status, and package details to activate the purchased courses.
If a payment remains pending, fails, is reversed, or is disputed, we may process the relevant transaction records to investigate and determine the appropriate access or refund status.
We do not intentionally expose confidential payment credentials through ordinary user-facing order records.
5. Certificates and Verification
Skill Sparrow may maintain records of certificates issued to eligible learners.
These records may include a certificate identification number, course title, issue date, completion status, and verification status.
A public certificate verification page may display limited information necessary to confirm certificate authenticity.
We aim to avoid displaying unnecessary personal information on public verification pages. Private account details, passwords, payment information, and unrelated learning records should not be publicly accessible.
Users may contact support to report inaccurate certificate information or request an appropriate correction.
6. Cookies and Similar Technologies
Our website may use cookies, session identifiers, or similar technologies depending on its technical configuration.
These technologies may support account authentication, security, website preferences, essential functionality, and analytics.
Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.
Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality or account access.
Our published cookie disclosures should reflect the technologies actually used by the live website.
7. Third-Party Service Providers
Skill Sparrow may use third-party services for hosting, authentication, databases, payments, email delivery, video delivery, security, and website analytics.
Depending on our actual configuration, these services may include providers such as Lovable, Supabase, Vercel, Cashfree, Google, or other authorised providers.
We may share information reasonably necessary for these providers to perform their services.
Third-party providers may process information under their own privacy notices, contractual arrangements, and applicable legal requirements.
The final version of this Policy should identify the services actually integrated into Skill Sparrow.
8. Disclosure of Personal Information
We may disclose personal information where necessary and legally permitted:
- To authorised service providers supporting the Platform.
- To personnel who require access to perform their responsibilities.
- To investigate suspected fraud, security incidents, or unlawful activity.
- To comply with applicable law or valid directions from competent authorities.
- In connection with a lawful business restructuring or transfer.
- Where the user has authorised a particular disclosure.
We will not treat these circumstances as unrestricted permission to disclose personal information. Disclosures must have an appropriate purpose and legal basis.
9. Data Security
We aim to implement reasonable technical and organisational safeguards to protect personal information.
Depending on the service, these measures may include access controls, restricted administrative permissions, secure connections, payment verification, database restrictions, appropriate secret management, backups, and security monitoring.
Users should maintain the confidentiality of their login credentials and promptly report suspected account compromise.
No online platform can guarantee absolute security. If a personal-data breach occurs, we will take appropriate steps to investigate, mitigate the incident, and notify affected individuals or authorities where required by applicable law.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy and to comply with applicable legal requirements.
Account information may be retained while an account is active and for an appropriate period thereafter.
Transaction records may need to be retained for accounting, tax, and legal purposes.
Course and certificate records may be retained to maintain accurate learning records and verify certificates.
Support communications and security logs may be retained for appropriate operational, security, and dispute-resolution purposes.
When information is no longer required, we will delete, anonymise, or otherwise dispose of it appropriately, subject to legal obligations and technical limitations.
11. Your Privacy Rights
Depending on applicable law, you may have rights to:
- Request information about the processing of your personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion where applicable legal conditions are satisfied.
- Withdraw consent where processing relies on consent.
- Submit a privacy complaint.
- Exercise other applicable statutory rights.
To submit a request, contact us using the official privacy contact details provided in this Policy.
We may need to verify your identity before processing a request.
Some records may need to be retained to comply with legal obligations, maintain required accounting records, protect security, or resolve disputes.
We will respond in accordance with applicable legal requirements.
12. Account Closure and Data Deletion
Users may request account closure through the support process made available on the Platform.
Where appropriate and legally permissible, we will process the request and delete or anonymise information that is no longer required.
Account closure does not necessarily mean every record will be deleted immediately. Certain transaction records, certificate records, or information required for legal compliance may need to be retained.
Closing an account may affect access to purchased courses, learning history, and certificate retrieval. Applicable contractual and statutory rights remain subject to the relevant terms and law.
13. Marketing and Service Communications
We may send essential communications concerning account access, purchases, payment status, course availability, certificates, security alerts, and support requests.
Promotional communications are separate from essential service notifications.
Where required by law, we will obtain consent before sending marketing communications and provide an appropriate way to opt out.
Opting out of promotional messages will not necessarily stop essential transaction or security notifications.
14. Children and Minors
Users must satisfy the legal eligibility requirements applicable to the services they use.
Where minors may lawfully use the Platform, applicable requirements concerning parental or guardian consent and the processing of children's personal data will be followed.
If you believe a child's personal information has been collected in violation of applicable law, please contact us so that we can investigate and take appropriate action.
15. International Data Processing
Some third-party providers may store or process information outside India.
Where international transfers occur, they will be handled in accordance with applicable Indian law and relevant restrictions or safeguards.
We will not claim that all personal information is stored exclusively in India unless that statement accurately reflects our actual technical arrangements.
16. External Websites
Skill Sparrow may contain links to third-party websites, payment pages, or services.
Those websites may have their own privacy policies and data-handling practices.
Users should review the applicable privacy notices before providing personal information to third-party services.
17. Security Incidents
If we become aware of a suspected personal-data breach, we may investigate the incident, restrict affected access, secure relevant systems, and take appropriate corrective action.
Where required by law, we will notify affected individuals and relevant authorities within the applicable timelines.
Users who suspect unauthorised account access should contact our official support team promptly.
18. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technical systems, business operations, or legal requirements.
The latest version will be published on the website with an appropriate effective date or last-updated date.
Where a material change requires notice or consent under applicable law, we will provide the required notice or obtain the required consent.
19. Privacy Contact and Grievance Redressal
For privacy-related questions, personal-data requests, or complaints, please contact:
Legal Operator: [Insert actual legal name] Privacy Email: [Insert official email] Business Address: [Insert actual business address] Grievance Officer, where required: [Insert name/designation] Website: https://skillsparrow.in
Please describe your request clearly and provide sufficient information to identify the relevant account or issue.
Do not share passwords, OTPs, UPI PINs, or other secret authentication credentials.
We will handle privacy requests and complaints in accordance with applicable legal requirements.
20. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable personal-data protection requirements.
Nothing in this Policy excludes a right or remedy that cannot lawfully be excluded.
Where a provision conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail to the extent of the conflict.
21. Final Statement
Skill Sparrow is committed to responsible handling of personal information, reasonable security safeguards, transparency about data use, and respect for applicable privacy rights.
We encourage users to review this Policy periodically and contact us if they have questions about how their information is handled.
Skill Sparrow — Learn. Build. Grow.
Website: https://skillsparrow.in
End of Privacy Policy.