SKILL SPARROW

TERMS & CONDITIONS, COURSE ACCESS GUARANTEE & USER POLICY

Website: https://skillsparrow.in Brand: Skill Sparrow Effective Date: [Insert date] Last Updated: [Insert date] Legal Operator: [Insert actual proprietor/entity name] Business Address: [Insert actual business address] Official Support Email: [Insert support email]

1. ABOUT SKILL SPARROW

Skill Sparrow is an online learning platform that provides educational courses, digital learning materials, course packages, completion certificates, and optional affiliate referral opportunities.

Our objective is to make digital learning accessible through an online platform where learners can purchase eligible packages, access their courses, develop skills, and track their learning progress.

These Terms and Conditions govern the use of the Skill Sparrow website, user accounts, courses, packages, payments, certificates, affiliate facilities, and related services.

By registering, purchasing a package, accessing a course, or participating in an applicable programme, you agree to the relevant terms and policies presented to you, subject to applicable law.

If you do not agree with these Terms, you should discontinue use of the relevant services.

2. DEFINITIONS

For these Terms:

• Skill Sparrow: The brand and online learning platform operated by the legal operator identified on the website.
• User: Any person who visits, registers on, or uses the website.
• Customer/Learner: A user who purchases or receives authorised access to a course or package.
• Course: Educational video lessons, reading materials, exercises, downloadable resources, or other learning content.
• Package: A collection of courses or digital learning services offered for a specified price.
• Order: A purchase request associated with a transaction reference.
• Successful Payment: A payment verified through the relevant payment provider and our authorised server-side verification process.
• Course Access: The ability to access the purchased course through the learner's authorised account.
• Course Viewed: A course lesson or other substantive learning material has been opened, played, downloaded, or otherwise accessed as defined in the applicable refund policy.
• Affiliate: A participant authorised to refer customers under the published Affiliate Programme Terms.
• Certificate: A digital record confirming completion of specified learning requirements, where issued by Skill Sparrow.
• Business Day: A day on which the relevant support or payment-processing operations ordinarily operate, excluding applicable holidays.

3. USER ELIGIBILITY AND REGISTRATION

3.1. Users must provide accurate and complete information when creating an account or purchasing a package.

3.2. Users must not impersonate another person, use false identities, or submit misleading information.

3.3. Users must have the legal capacity required to enter into a binding agreement. Where minors may lawfully use a service, applicable parental or guardian consent requirements must be satisfied.

3.4. Users are responsible for maintaining the confidentiality of their account credentials.

3.5. Users must promptly report suspected account compromise, unauthorised purchases, or suspicious account activity.

3.6. We may implement reasonable verification procedures to protect accounts, prevent fraud, confirm transactions, and administer certificates or affiliate commissions.

3.7. We may restrict accounts involved in fraud, security breaches, unauthorised access, or material violations of these Terms, subject to applicable law and appropriate review.

4. COURSES, PACKAGES AND PRICING

4.1. Skill Sparrow may offer individual courses, bundled packages, premium content, and other digital learning products.

4.2. Illustrative packages include:

• Package 1: ₹299.
• Package 2: ₹599.
• Package 3: ₹1,199.

The package name, final price, included courses, access duration, and applicable conditions will be determined by the offer displayed at checkout.

4.3. Customers must review the package contents before payment.

4.4. Purchasing one package does not automatically provide access to other packages or all courses on the platform.

4.5. Each purchased package will be linked to the eligible account associated with the order.

4.6. Package access cannot be resold, transferred, shared, or sublicensed without written authorisation.

4.7. Any limited-duration access, subscription renewal, or expiry condition must be clearly disclosed before purchase.

4.8. We will not intentionally substitute a materially different package after purchase without an appropriate lawful basis and, where required, customer consent.

4.9. Any applicable taxes will be handled in accordance with Indian tax laws and the information disclosed at checkout.

5. OUR COURSE ACCESS GUARANTEE

Skill Sparrow is committed to providing access to the course or package purchased after successful payment verification.

5.1. Once the payment is successfully verified, the system should activate access to the courses included in the purchased package.

5.2. The learner should be able to see the eligible courses in the appropriate account area, such as My Courses or the relevant package section.

5.3. Access is limited to the courses included in the specific package purchased by the learner.

5.4. If payment succeeds but the purchased course does not appear, remains locked, or cannot be opened because of an issue attributable to Skill Sparrow, the learner may contact our support team.

5.5. Our support team will investigate the order, verify the payment, check the package entitlement, and work to restore access.

5.6. We will aim to resolve reported access problems within 24 hours of receiving sufficient information. Complex issues involving payment providers, hosting services, or third-party systems may require additional time, and the learner will be informed of material delays where reasonably practicable.

5.7. If a verified platform-side issue prevents delivery of the purchased course and we cannot resolve it within 48 hours of a properly submitted support request, the learner may request an appropriate remedy, including a refund, subject to the applicable refund policy and law.

5.8. A customer will not be required to pay again merely because our system failed to recognise an already verified payment.

5.9. If an amount has been debited but the payment status remains uncertain, we will first verify the transaction with the payment provider before activating access or processing a refund.

5.10. Access problems caused solely by a customer's incompatible device, unstable internet connection, incorrect credentials, or failure to meet clearly disclosed technical requirements will be investigated appropriately. We will assist with reasonable troubleshooting, but we cannot guarantee that every device or network will function identically.

5.11. We will not knowingly advertise a course as available for immediate access if we are aware that the advertised delivery cannot be provided.

5.12. Nothing in this section limits any additional remedy available to a customer under applicable law.

6. TECHNICAL SUPPORT AND ACCESS RESTORATION

6.1. Skill Sparrow may experience temporary technical problems due to software errors, hosting outages, network failures, maintenance, or third-party service interruptions.

6.2. If a learner cannot access a purchased course, they should contact our official support channel and provide:

• Registered email address.
• Order ID or transaction reference.
• Package or course name.
• Approximate payment date and time.
• A description of the issue.
• A screenshot or other relevant evidence, if available.

6.3. We will use reasonable efforts to diagnose and resolve verified issues.

6.4. Where the issue results from an incorrect account entitlement, failed synchronisation, or another fault within our control, we will take appropriate steps to correct the problem.

6.5. Users should not share their password, OTP, UPI PIN, banking password, or other confidential authentication details with support personnel.

6.6. Support staff will never require a user's UPI PIN or banking password to restore course access.

6.7. We may temporarily disable an affected feature to prevent security risks or data loss while investigating an incident.

6.8. Where a technical problem materially affects a paid entitlement, we will assess an appropriate solution in accordance with the purchase terms and applicable law.

7. REFUND AND CANCELLATION POLICY

This section establishes Skill Sparrow's proposed two-hour refund policy for eligible, unaccessed digital courses.

7.1. Two-hour refund window

A customer may submit a refund request within two hours of the verified successful purchase time if the purchased course has not been viewed or accessed.

7.2. Course must remain unaccessed

To qualify under this voluntary refund window:

• No lesson or substantive course material from the purchased package may have been opened, played, or downloaded.
• The customer must not have consumed the learning content for which a refund is requested.
• The request must be linked to a verifiable order and payment.
• The customer must submit the request within the stated two-hour window.

Simply logging into an account or viewing the package description should not, by itself, count as consuming a course lesson.

7.3. How to request a refund

Customers should email the official support address or submit the designated refund form with the registered email address, order reference, payment details sufficient to identify the transaction, and a clear request for cancellation.

The request should be submitted within two hours of the successful payment timestamp. We will retain the relevant request timestamp and transaction record.

7.4. Refund decision

We will verify the payment, order, and available course-access records before making a decision.

Eligible requests under this policy will be approved, subject to transaction verification and applicable law.

We will not reject a valid request merely because a customer has not provided a reason beyond requesting cancellation.

7.5. Refund amount

For an approved refund under this policy, Skill Sparrow will refund the eligible purchase amount. We will not impose an additional Skill Sparrow administrative cancellation penalty.

Any unavoidable third-party payment-processing deductions will be handled only as permitted by applicable law and as appropriately disclosed before purchase. No deduction will be used to defeat a mandatory consumer refund right.

7.6. Refund processing

Approved refunds will ordinarily be initiated through the original payment method where feasible.

We aim to initiate an approved refund within five business days. The actual time for the funds to appear may depend on the payment provider, bank, or payment network.

We will provide a transaction or refund reference when available.

7.7. Technical failure and non-delivery

If a customer has paid but the purchased course was not delivered because of a verified platform-side technical failure, the customer may request assistance and, where applicable, a refund under Section 5.

A customer will not lose a valid remedy simply because a platform error prevented them from accessing the course.

7.8. Duplicate or unauthorised transactions

Duplicate payments, verified unauthorised transactions, and other payment errors will be investigated separately. Appropriate refunds or corrections will be made where required by the circumstances and applicable law.

7.9. After the two-hour window

The voluntary two-hour cancellation window applies to eligible purchases where the course remains unaccessed.

After the window expires, a change of mind or ordinary dissatisfaction does not automatically qualify for a refund under this voluntary policy.

However, this condition does not exclude a refund or other remedy required by applicable law, a material misdescription, a failure to deliver the purchased service, a valid payment dispute, or another legally recognised circumstance.

7.10. No blanket waiver of consumer rights

Nothing in this Refund Policy excludes mandatory consumer protections or remedies available under Indian law.

8. PAYMENT PROCESSING AND TRANSACTION SECURITY

8.1. Payments may be processed by Cashfree or another payment provider made available on the platform.

8.2. The payment provider may apply its own verification requirements, security controls, and processing timelines.

8.3. A payment is treated as successful for access activation only after the appropriate verification process confirms the transaction.

8.4. We may use transaction references, payment status records, and authenticated server-side notifications to reconcile orders.

8.5. Users must not manipulate payment status, forge receipts, exploit payment callbacks, or attempt to obtain paid access without a valid purchase.

8.6. Where an order remains pending after a debit, we will investigate the transaction and take appropriate steps to reconcile the payment, access entitlement, or refund.

8.7. Customers must not share OTPs, UPI PINs, passwords, or other secret banking credentials with anyone claiming to represent Skill Sparrow.

8.8. We will maintain reasonable controls intended to reduce unauthorised access to payment and transaction records.

9. CERTIFICATES AND VERIFICATION

9.1. Certificates may be issued to learners who satisfy the applicable course-completion criteria.

9.2. A certificate may require valid package access, completion of the relevant lessons, satisfaction of assessment requirements, and compliance with course rules.

9.3. Purchasing a package does not automatically guarantee a completion certificate where the course requirements remain incomplete.

9.4. Certificates may contain a unique identification number, issue date, course title, and verification URL.

9.5. Skill Sparrow may maintain certificate records to verify authenticity and prevent duplicate, forged, or fraudulently issued certificates.

9.6. Users must not edit or misrepresent a certificate or falsely claim that it represents a government-recognised qualification, university degree, or professional licence.

9.7. If a certificate contains an administrative error, the learner may request correction through support.

9.8. If credible evidence indicates that a certificate was obtained through fraud or issued in error, we may investigate and correct the record after appropriate review.

9.9. Certificates confirm only the learning achievement expressly stated on the certificate. Employment, professional recognition, or future earnings are not guaranteed.

10. AFFILIATE AND REFERRAL PROGRAMME

10.1. Skill Sparrow may provide an optional affiliate programme for eligible participants to refer customers to qualifying products.

10.2. The programme is based on genuine eligible product sales, not recruitment into a chain of participants.

10.3. No commission is earned merely by registering as an affiliate, recruiting another affiliate, purchasing a package, or building a downline.

10.4. The programme may use the following illustrative direct-sale commission schedule, where confirmed in the current affiliate dashboard:

• ₹299 package: ₹200 commission.
• ₹599 package: ₹200 commission.
• ₹1,199 package: ₹300 commission.

The commission actually payable will be the rate expressly displayed for the relevant product and transaction at the applicable time.

10.5. Commissions are subject to successful payment verification, valid referral attribution, the applicable refund period, and fraud checks.

10.6. Refunded, reversed, cancelled, fraudulent, or otherwise ineligible transactions do not qualify for commission.

10.7. If a commission has already been paid on a transaction later refunded or reversed, the affiliate ledger may be adjusted in accordance with the programme terms and applicable law.

10.8. Affiliates must not make false claims regarding guaranteed income, job placements, earnings, accreditation, or course results.

10.9. Affiliates must not use spam, impersonation, deceptive advertisements, fake testimonials, unauthorised payment collection, or referral manipulation.

10.10. Affiliates must disclose their relationship with Skill Sparrow where required by applicable law.

10.11. Affiliate commissions, payout thresholds, payout timing, and eligible products will be disclosed in the applicable programme terms or dashboard.

10.12. Participation does not create an employment relationship, partnership, franchise, or agency relationship.

10.13. Skill Sparrow does not guarantee any minimum sales volume, referral count, commission, or income.

10.14. We may suspend disputed commission payments while investigating credible evidence of fraud, but any final adjustment must have a valid basis under the programme terms and applicable law.

11. INTELLECTUAL PROPERTY AND CONTENT PROTECTION

11.1. Skill Sparrow's original branding, logo, website design, text, original graphics, course materials, videos, software, and other protected content are owned by Skill Sparrow's legal operator or the relevant licensors, subject to any third-party rights.

11.2. All rights not expressly granted to users are reserved to the relevant rights holders.

11.3. Purchasing a course grants the customer a limited, personal, non-exclusive, non-transferable licence to access the purchased materials for learning purposes.

11.4. No course purchase transfers copyright, trademark ownership, or any other intellectual property rights.

11.5. Users must not copy, record, reproduce, republish, resell, distribute, sublicense, or commercially exploit protected course materials without written permission or another lawful basis.

11.6. Users must not remove copyright notices, ownership statements, watermarks, or other reasonable rights-management information.

11.7. Users must not falsely present Skill Sparrow's original materials, certificates, branding, or course content as their own.

11.8. We may use reasonable technical measures, access controls, identifying marks, and records to protect our content and investigate unauthorised distribution.

11.9. If we discover credible evidence of infringement, we may issue an appropriate notice, request removal, suspend relevant access, or pursue available legal remedies.

11.10. Any action will be taken on a legitimate basis and in accordance with applicable law.

11.11. Users retain rights in their independently created content, subject to third-party rights and any separate agreement.

11.12. Users who believe their rights have been infringed may contact our official support channel with sufficient evidence for review.

12. USER CONDUCT

Users must not:

• Use the platform for unlawful or fraudulent purposes.
• Attempt to access administrative functions or another user's account without authorisation.
• Bypass course entitlements, certificate eligibility, or payment verification.
• Distribute malicious code or interfere with platform security.
• Scrape or bulk-download protected content without permission.
• Manipulate course progress, certificates, payments, or affiliate tracking.
• Submit false information or impersonate Skill Sparrow personnel.
• Harass other users or publish unlawful, threatening, or abusive material.
• Use the platform to conduct phishing, spam, or deceptive commercial activities.

We may investigate suspected misuse and take proportionate action, including content removal, account restrictions, or referral to competent authorities where appropriate.

13. PRIVACY AND PERSONAL INFORMATION

13.1. Skill Sparrow may process information necessary to provide accounts, courses, transactions, certificates, customer support, security, and affiliate services.

13.2. The details of personal information collected, purposes of processing, retention periods, disclosures, and applicable user rights will be explained in the Privacy Policy.

13.3. Personal information will be handled in accordance with applicable data-protection law.

13.4. Where consent is required, appropriate consent will be obtained.

13.5. We will use reasonable security measures appropriate to the information and risks involved.

13.6. No online service can guarantee absolute security. If an incident occurs, we will take appropriate action and provide notifications where required by law.

13.7. Users may submit applicable requests concerning their personal information through the official privacy or support channel.

13.8. Some information may need to be retained for legal, accounting, tax, security, or dispute-resolution purposes.

14. THIRD-PARTY SERVICES

14.1. Skill Sparrow may depend on hosting, authentication, email, payment, analytics, video, and other third-party services.

14.2. Such providers may have their own terms, privacy policies, availability conditions, and processing limitations.

14.3. We will take reasonable steps to manage third-party dependencies, but cannot guarantee uninterrupted operation of every external service.

14.4. This section does not exclude our responsibility for our own contractual commitments or any liability that cannot lawfully be excluded.

15. EDUCATIONAL DISCLAIMER

15.1. Courses are provided for educational and informational purposes.

15.2. Skill Sparrow does not guarantee employment, internships, promotions, business profits, customer acquisition, examination results, or a specific level of income.

15.3. Learning outcomes depend on the learner's effort, prior knowledge, practice, and other circumstances.

15.4. Testimonials and examples represent individual experiences and must not be treated as guaranteed outcomes.

15.5. Users should independently evaluate information before relying on it for important decisions.

16. SERVICE AVAILABILITY AND MAINTENANCE

16.1. We aim to keep the website and courses accessible and functional.

16.2. Temporary interruptions may occur because of maintenance, software updates, infrastructure failures, cybersecurity incidents, or external service outages.

16.3. We will take reasonable steps to restore service and protect affected user entitlements.

16.4. Where an interruption materially affects a purchased service, the applicable course-access guarantee, refund policy, purchase terms, and law will apply.

16.5. We will not use a general downtime disclaimer to avoid responsibility for a verified failure to deliver a purchased course.

17. LIMITATION OF LIABILITY

17.1. To the extent permitted by law, Skill Sparrow shall not be liable for indirect losses that are not reasonably foreseeable in the circumstances.

17.2. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, wilful misconduct, or another liability that cannot legally be excluded.

17.3. Nothing in these Terms removes a customer's applicable statutory consumer rights, valid refund entitlement, or right to seek a remedy for a legally recognised failure of service.

17.4. Any lawful limitation of liability will be interpreted in accordance with applicable law and the nature of the transaction.

17.5. Skill Sparrow will assess complaints and claims based on the facts and the relevant legal obligations.

18. INDEMNITY

18.1. To the extent permitted by law, a user may be responsible for direct losses or third-party claims reasonably arising from their unlawful conduct, deliberate fraud, infringement of another person's rights, or material breach of these Terms.

18.2. Any claim must have a reasonable factual and legal basis.

18.3. This clause does not impose automatic penalties or make a user responsible for losses caused by Skill Sparrow's own unlawful conduct.

19. ACCOUNT SUSPENSION AND TERMINATION

19.1. Users may request account closure through the designated support process.

19.2. Skill Sparrow may restrict access where there are reasonable grounds involving fraud, security risks, unlawful conduct, or material policy violations.

19.3. Where practicable and legally permissible, we will provide notice and an opportunity to respond.

19.4. Account termination does not automatically remove an existing refund right or other accrued legal entitlement.

19.5. If a paid service is discontinued, we will address outstanding access and applicable remedies in accordance with the purchase terms and law.

19.6. Personal information will be retained or deleted in accordance with the Privacy Policy and applicable legal requirements.

20. CHANGES TO TERMS

20.1. We may update these Terms to reflect changes in law, services, security, or business operations.

20.2. The latest version will be published with an effective date or last-updated date.

20.3. Material changes affecting existing paid entitlements will be handled in accordance with applicable law and any required notice or consent obligations.

20.4. Changes will not retrospectively remove accrued rights or unlawfully alter completed purchases.

21. FORCE MAJEURE

21.1. Events outside reasonable control may temporarily affect service delivery, including natural disasters, government restrictions, widespread infrastructure failures, and major third-party outages.

21.2. We will take reasonable steps to mitigate the effects and restore service.

21.3. This section does not automatically eliminate refund rights or excuse obligations that cannot lawfully be avoided.

22. COMPLAINTS AND GRIEVANCE REDRESSAL

Customers may contact Skill Sparrow regarding payment issues, course access, refunds, certificates, affiliate commissions, account security, and privacy.

Please provide your order reference and a clear description of the issue. Do not include passwords, OTPs, UPI PINs, or other secret authentication information.

Official contact details

• Legal operator: [Insert actual name]
• Support email: [Insert official email]
• Business address: [Insert actual address]
• Grievance officer, where required: [Insert name/designation]
• Support or complaint URL: [Insert URL]

Complaints will be handled within applicable legal timelines. We will review genuine concerns fairly and communicate the outcome through an appropriate channel.

23. GOVERNING LAW

23.1. These Terms are governed by the laws of India, subject to applicable mandatory legal protections.

23.2. Customers may contact support to attempt an amicable resolution.

23.3. Nothing in these Terms prevents a customer from approaching a competent court, consumer commission, or other authority where permitted by law.

23.4. Any jurisdiction or dispute-resolution provision shall remain subject to mandatory legal and consumer-protection requirements.

24. SEVERABILITY AND WAIVER

24.1. If any provision is found unenforceable, the remaining provisions shall continue to apply to the extent legally permissible.

24.2. No provision shall be interpreted to eliminate a mandatory statutory right.

24.3. Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

25. FINAL ACKNOWLEDGEMENT

By purchasing a Skill Sparrow package, the customer acknowledges that they have had a reasonable opportunity to review the package description, price, course access conditions, applicable refund policy, and other relevant terms.

Skill Sparrow is committed to delivering verified purchases, providing reasonable technical support, protecting customer information, maintaining transparent refund procedures, and administering certificates and affiliate commissions according to the published rules.

Skill Sparrow — Learn. Build. Grow. Earn.

For assistance, please contact the official support channel published on https://skillsparrow.in.

End of Terms & Conditions.